Damion was very courteous and knowledgeable What I also liked was there was no pressure in buying a car. He took his time
Damion was awesome , got my car serviced quick and efficiently! Did not have to wait long at all, everyone was so helpful and pleasant .
Kristopher was excellent. We pick it up Thursday. I was given a drive out price by phone, and they lived up to it. No hassles😀
Geraldo and Adrian make a great team. They helped me order the car I needed and kept me updated as to delivery. No stress, no high pressure sales, honest hard work and explained everything. If you want a Toyota go to this dealership.
My service advisor is Damian. I always have a good experience with him. He never pushes me to get things that need to be done just prioritizes what is most important. He gets me in and out as quickly as possible
Timely and quick plus very professional service. Everyone at Germain Toyota has been great, especially our salesman, Damian!
Very professional and matter of fact. No game playing. Gerry and Adrian were very knowledgeable about the cars and explained everything.
The service was a very pleasant experience…unfortunately the car wash has not been working so I had to stop and wash car on the way back home…one other thing the cafe needs a few breakfast items on the counter..Other than that it was a very painless experience… Jose was a true professional….A credit to his position…
Extremely helpful.Only disappointment was they wouldn't take my pre-approved draft from Suncoast Credit Union and I had to pay a much higher interest rate.
Can’t say enough good things about David Yothers . All questions were answered all concerns were addressed and I was in and out in less than an hour. I will follow David Yothers wherever he might go but it better be Toyota lol. Great chive and great experience for our third time buying fromGermain
Ann Roebuck is the best. She is the best and works her tail off. She knows her business. She is friendly and makes you feel att ease because she knows her business.
Perfect, super nice, super cool, beautiful, awesome, nice cars, love Toyota, all cars, excellent, nice
Can’t afford to get service there anymore they wanted $ 19 in labor alone to replace a radiator cap which I did myself in 60 seconds
Damion is professional and takes care of is customers ! Communication is great and looks out for your best interest! He is an asset to your company.
Ann is great with service! Always prompt and listens to my concerns when I’m there.
The entire team was were helpful, figured out the problem right away and had me on my way. Excellent staff, quick service and friendly. You can’t ask for more than that. Rock
David Yothers was wonderful and he has patience with us "older folks". He showed me numerous cars and spent so much of his time with me. He was gracious and not pushy. I am grateful for his kindness and compassion, especially after I lost everything, including my car due to hurricane Ian. He spent a couple of months checking on me by phone too, waiting for me to get financing, since I lost my job too. I would recommend him to anyone!! Bravo David Yothers!! Thank you so much!!
Fast service and great people that work their. Getting ready to purchase my 10 vehicle from them . Can't wait for it to arrive. Thanks everyone
Very professional On time Explaining the process Making right suggestions Price quoted Good communication On point
Abraham was great. Purchased the car over the phone and picked it up when delivered. All paperwork was in order and done in advance. He was knowledgeable and pleasant and very responsive to any questions. Car was ready upon my arrival and it was such a smooth process.
Employees are very nice and professional. Also treat customers with respect. I feel comfortable going there for car service and I would always recommend family and friends to go there
I was on vacation in Naples FL when I noticed a piece of the undercarriage was dragging under the car, given we were driving home in two days I didn’t want to take the chance of more falling off. I went to Germain Toyota to see if they could take me on short notice, I asked who I should see and I was told to see one of the service managers. I went over to speak with Orlando, explained my problem and he asked me to pull the car so they could see the problem. Orlando told me he ...
Germain Toyota of Naples Dealership is Great!! All the guys are very nice and professional, particularlly Martin Olvera, he is simply Amazing!!! Putting my car in their hands is a total peace of mind!!
Vinnie is my hero. Top notch customer care every step of the way. He and his team are over the top, 10 out of 10, start to finish. Give him a raise!!! and a promotion! Yay!
Excellent service, from Yani my service manager, to Gary courtesy driver, Juan answering the service phone, and special shoutout to Gio, who initially sold me car and remembered me, and I was treated like a queen.
I had a nail in my tire and I called and spoke to Customer Service and I told her my problem and she didn’t try to help me she told me it was too late to come that I had to wait until tomorrow. I asked her to transfer me to an advisor and I spoke to Damian . He told me if you can make it before 4:30 we will take care of your tire. I made it before 4:30 and Damian had a young man meet me and took my keys and immediately started patching my tire. My advisor was ...
Friendly staff. Ann was great! She got us in and out, and explained everything very nicely.
From pulling up in the bay to paying my bill the process went seamlessly and all the staff I encountered were very pleasant and courteous, Especially Damian my advisor.
A very good experience with Michael Miller and his boss Tony. Both were very knowledgeable and patiently answered our many questions. We have leased thru Germain Toyota previously and they did not disappointment this time!
Excellent customer service. Great buying experience. Highly recommend the dealer and Abraham and Miguel. They fully explained everything and transaction was smooth
The Agent was very attentive and helped me during my service process. Overall a very good experience.
Very organized process from pulling in and throughout the service wait. Looked forward to the great car wash I always get with any service there but it was not available this month.
Jose and everyone were great. Got my car in for an oil change, tire rotation, and 20k mile checkup. Out in an hour. Also thanks for checking the tires and filling them up with the proper amount of air!
Customer waiting area and men's room not desirable. Coffee machine broke, no sign indicating such, fridge nearly empty of bottled water, urinal in men's room out-of-order covered with plastic and men's room unkempt. And this was at 8:30 a.m.. Not welcoming presence.
Anthony provided excellent service! I was a walk-in needing a new tire. The service department took the time to perform my regular maintenance which was almost due. Service was completed in a timely manner and again, the customer service was excellent.
Ann Marie Roebuck is great. I had a problem with my Camry. The dual climate control works sometimes. I had it checked. They did not find a problem. But as soon as I left, it was there. Might be a coincidence 🤔
My salesman David couldn't have been more helpful. Ray at finance was also very good. I would definitely recommend David L to anyone who is looking to buy a good used car.
Ricardo and his team were great! They found my son a safe and reliable first car! They helped to get the monthly payment we were looking for
Best salesman I have ever worked with. Full product and pricing knowledge. Fast and very polite and always ready for next step. Did all the paperwork And directed every step of the process.
Very happy with the salesman and his efforts to finalize sale. Bit disappointed with time to complete paperwork.
We were very happy with Mike Miller!! He did a great job explaining, very patient!
Hi good afternoon my experience with Elizabeth is very good she’s have patient with me very kind with clients very friendly she knows how to make the client very satisfy she take time to show everything she’s a good one
I was very happy with my experience with Kristopher are Germain Toyota. He was more than helpful. Even helped us with another matter which had nothing to do with our purchase of the RA 4 we purchased. We always get service on our other RAV 4 which we have in Florida. I would definitely purchase another car from Germain and Kristopher when we need one.
Auto purchases are always challenging-at Germain or Naples it is actually a pleasant experience thanks to sales associates like Bryon Ruggerio.
Excellent car. Alex did a great job selling me this vehicle. Need more sales people like him.
My husband and I visited Geamain Toyota today and had the best attention by Alex Olvera a true gentleman. We went lookig because our 2019 RAV4XLE was totaled in an accident. A car ran into us at high speed while we were at a red light. We loved that car and it withstood a tremendous impact. Today thanks to Alex's hard work and Germain's wonderful business attitude to return customers we have a beautiful new RAV4XLE.Thank you!
I Recommended Very good they treated me good! Everyone was helpful and friendly. I will comeback again!
We drove 7 hours to this dealership in hopes we could find a newer Camry with lower miles at a reasonable price, we found exactly that thanks to salesman Kris! Kris set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, he was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. He was extremely helpful and honest and made us laugh throughout the sale. It could not have been more seamless and made the process very pleasant. Their attention to detail ...
Excellent customer service with my salesman Stanley. Very knowledgeable and pleasant to work with. Financial process easy also. Overall, very good experience purchasing a new car.
Dimitri helped find the right vehicle to fit my budget and driving needs. He followed up after my initial visit and worked tirelessly to test drive and take care of all the details.
We made an appointment to pick up the new vehicle. It was ready and waiting for us. Rony showed us every detail of the vehicle and when we drove off, we felt confident that we had made an excellent decision not only with the Vehicle but the dealership and the salesperson Rony!!!
My wife and I test drove the new 2022 Pathfinder and a pre owned Palisade due to no new inventory. As soon as my wife opened the door of the Highlander she was totally impressed. Our Sales Associate Elbert Gutierrez made this purchase a pleasure. After the test drive the Highlander was the clear winner. I will recommend Germain Toyota and Elbert Gutierrez to anyone looking for a new car.
Very nice experience the people were great especially Mario the salesman and Carlos on the finance end. These people did everything to make my experience just the best! Also selling Tacoma‘s at MSRP Which is almost unheard of in this environment these days
i had a great experience buying my new Avalon Hybrid today. My salesperson, Gerardo, was a huge help --he is articulate at explaining everything and very efficient..
Chris was my salesman and is a true asset to your company! He listened to my needs, got a car better than the one I came in for, for a better price than the market has currently to offer, and was so efficient and friendly that I have more customers I will now only send to Chris, and Robert! They made my evening wonderful. Car buying has never been a wonderful experience. Thank you!! Kelly Delfino
Damion Elleston went above and beyond for me. I was in Nov 11,2021 to take advantage of your offer to buy back my car and purchase a new one. As it was on back order and not on the lot I had to wait for their call it was in. When I went in to pick my car up I expected to spend hours there and was pleasantly surprised that was not the case. My car was ready with windows tinted and Xm radio already installed. My experience was exceptional as always. (This is my 6th vehicle from this Dealership.) I ...
I had a very pleasant experience guided by Rony Levy. He respected my advanced age and lack of knowledge with the new features and helped me to understand the whole buying process. I would recommend him to anyone. It will take me some time to process all of this but I was able to drive my 50 minutes home feeling confident.
Due to unpredictable travel demands in my life, I was pleased to be able to work with (in-person and on the phone) both Kyle Weaver and Giovanni Santiago. I only wanted to purchase a 6-Speed Manual Transmission vehicle and Kyle and Gio kept me aware of progress in their search for my “UNICORN” (as they called my beautiful 2022 Corolla Hatchback XSE). Delivery was flawless and I am enjoying every moment of the latest and greatest safety and entertainment technology in my “UNICORN”. It is a FUN DRIVE!
Fue una grata visita a germain Toyota para hacer mantenimiento al carrito, David Aquino me ayudo y todo fue bien y rápido, contento sobre el servicio
Great experience for the second time in a row leasing my Toyota. Eric Hart is always professional, acknowledgeable and helpful whenever I have questions or needing his help to found the best deal!
I had a great experience working with Tito Torres and Anthony Story. Tito took his time to show me the vehicles and was very knowledgeable about all the features. He made the process so easy and I felt that he really wanted to make sure that I was happy. I couldn't have asked for a better experience!
Gio and Ray were extremely helpful. Gio especially went out of his way to explain everything. It was the best experience working with him. He is a asset to the company and you should be proud of him and all he does. I would go as far as saying he is the perfect employee!!!
I had a wonderful experience with Felipe Medina (sales) and Guillermo (finance). I have not had great experiences at the Toyota dealership in Ft. Myers in the past, but the drive down to Naples was worth it. Definitely recommend this dealership!
GERARDO is the best! The car wasn’t in yet but kept giving me updates. Set up everything in the car and explained everything in layman’s terms. Very knowledgeable. The next day after I went home with the new car he made a follow up call to see if everything was alright. Pleasure doing business with him👍
Everyone at Germain was friendly, helpful, and made the buying experience a good one. We would definitely use Germain again. Happy that we found the car we wanted.
Lindsey Downs reached out with a text letting me know about an opportunity to buy me out of the lease agreement early because my car had low mileage, excellent condition and chance to buy a RAV 4 that better fit our family. Lindsey was respectful and followed up on all the times I could not come in due to many things like workers at my house, new pool construction and finally a cold(not Covid because I even got that checked and was negative). Once at the dealership, things fell into place and it was the MOST efficient car buying process. ...
We came in to the dealership looking for a Sienna XLE. Erik was awesome in helping to find us exactly what we wanted. Everyone was great to work with!
My experience and everyone involved at this dealership could not have been better! I looked at a new 2022 Toyota Corolla Hatchback SE online and was texted by April very soon after letting me know it was still available. I immediately drove in where April set me up with Kyle since she had an appointment soon(which I completely understand). From that point, Kyle took my trade in car to get appraised, taught me about the model I was looking at, and took me for a test drive in the fastest but well explained fashion possible! From there, Kyle got me ...
Many thanks to Giovanni Santiago for an excellent job! Well done Gio. Your kindness and compassion shows through. You went above and beyond to help us purchase a beautiful car for our mom. We were well taken care of every step of the way. Bob, Nancy, and Jeanne!
Lindsey is fantastic to work with! Understood my expectations of what I wanted, and did not try to push deals on me I did not want.
My experience started out rough from multiple calls and texts from Dom and at 7 am so that was a turn off BUT I walked into the middle of the financial floor and asked who wants to help me buy my car and this young guy with the brightest smile waved at me and it turned out be a great experience Anderson worked with me stayed positive on what I wanted and understood as w female I did my homework and met Brian and I believe Carlos who got me an amazing rate and payment that I walked out SO happy ...
Great experience with Adrian Morales (sales) and Nick from finance. Nick got a great rate, and worked a great deal for me when a competing dealer tried to take me over the coals on the rate. I was even able to sign electronically from home, which was a huge bonus for me. Very happy with my purchase, and delivery to my house in Cape Coral. Adrian did not hesitate when I told him I couldn’t make it down there and back quick enough for my schedule. He hopped in the car, and brought it to me. These guys are ...
Tony called us to talk about trading our leased car for a new lease. We are very happy with how quickly he got us the car we wanted at the price we wanted. This is the 2nd car we have leased with Germain Toyota. Their service is outstanding.
My husband & I went to Germain Toyota yesterday to test drive a RAV4 that he saw on line. Alejandro went with us. He was very informative but didn’t pressure us. I wasn’t sure so we test drove a few more to compare. We decided to buy the first car & we are very happy with our new car & our entire experience with Alejandro and Germain Toyota’s Big Lot. We will definitely recommend them.
April and Tito were great! They were extremely friendly and easy to work with. They made buying a car easy and respected my time and budget.
It was great working with Lesther as we were trying to decide what car to buy. He is very personable and he is a good teacher showing us how to operate our new car which has more bells and whistles than our older Toyota Camry. Bill was also very helpful and friendly. He was good at helping us finance our new car. Thanks, guys!
Great experience. Fili, Steve and Bill were patient and professional throughout the purchasing process. I wanted several add-ons after after the car made its' way to the dealership and everyone worked hard to make it happen. I look forward to many happy years with my auto and will definitely consider Germain Toyota the next time I am in the market!
The knowledge and care of the sales agent made the difference. Damian was wonderful in helping us make a very expensive decision on the purchase of the Highlander and walking us through every step of the purchase and follow up.
Kristopher Rivers is amazing! He worked hard to get me a car I love with my budget and preferences. He made everything possible even when it seemed like I didn’t have a lot to work with. My credit score is low but somehow Kris crunched some numbers and got me into a great car. His coworker was also kind enough to offer my friend and I pizza since we were there after hours trying to make this purchase last minute and we were hungry. The financial advisor was also really sweet and gave me good advice on my credit ...
We were at the end of our current lease and wanted a new car to lease. We had just moved to Florida from Illinois so we had other state issues to address. Adrian was our sales person and he was like family. Not only was he professional and understanding but he was efficient too. Gulliermo was our finance person and he took care of everything. The experience was comfortable and warm. We will definitely come back for our new RAV4.
This was my first experience with Germain Toyota. The purchase was nearly all done from out of state. April spent a considerable amount of time explaining my ownership options and kept me informed regularly on the process. I was treated professionally and with a smile. The purchase went smoothly and they were respectful of my schedule. To top it all off, she and a co-worker offered to follow me to the airport to return my rental car. I’ve never heard of better service. Many thanks to all of the fine folks at Germain!
The sales part was good. We we’re paying cash and the final steps took way too long. I did read an article in AAA magazine which explained why they try to wear you out before this process. You have a better chance of selling extras additions. The service center has much to be desired. We bought the car on a Saturday, and had an appointment on Monday to get the windows tinted. I received a call on Monday changing the appointment to Tuesday at 11:00. When we arrived they said we didn’t have an appointment scheduled. They said we ...
Salesman nicely and very helpful form beginning to finish getting my new car, help me get car insurance too. Thanks again to help my wife get the car she wants.
Had a wonderful experience buying my car at Germain Toyota. Elbert was our salesman. Not only is he fantastic at his job, he is as an exceptional person. It was a pleasure working with him. He is courteous, professional and efficient. I have had many Toyota’s in the past and am happy to have bought another one from Elbert.
Great sales rep showed us what we were looking for and did not try to sell us what they wanted I would recommended any day
Very pleasant and will recommend this place highly thanks Demetri was very professional and finance dept was also. Very helpful thanks for your time and effort
I recently purchased a RAV4 at Germain Toyota and had a pleasure of working with Eric Hart and Nick Bastone. The process was seamless and Eric even came in on his day off to take care of the paperwork because Sunday worked best with my schedule. Nick spent a good amount of time with me explaining the different plans that came with the car. I would recommend this dealership to anyone. I've been a customer for five year.
It was one of the best customer service experience I have had. Mario, my sales rep was phenomenol. He was knowledgeable, patient and great on follow ups.
Dimitri helped me with my buy. He was very informative and was very easy for us to talk to. We felt as if we were talking to a long time friend. I got approved for a Toyota Highlander and are very content with the car. We also met Robert, he was also very pleasant to speak to and also made our experience perfect. I will definitely be recommending this dealer to friends and family.
Dimitri was extremely helpful and patient during the entire process. Definitely a laid back and non pushy environment. Very satisfied with my experience here and relieved this is the place I went to.
It was amazing and the service was very fast. Luis was great explaining everything about the new car and even hooked my phone up to the car. I will be going here every time I need a new car.
Mi última experiencia haciendo servicio fue muy agradable trabajar con David Aquino el respondió todas mis preguntas y el servicio fue bastantate rápido y eficiente definitivamente un muy buen experiencia
In the past ten years I purchased four vehicles from Germain. All purchases went very smoothly. I would recommend this dealership to everyone. Service was very thorough and a very pleasant experience.
Anderson was my salesman and he did a. Excellent job. He got me all the answers I needed and I ended up purchasing a truck.
I’m very happy with my new van . God knows that I really need it for my son with special needs. I tried so many times in different places and this is the only one who trusted me . Anthony was the salesman on that day. He was very patience and kind. My other son bought a car too . That make our life’s more easy
I have always had reservations and concerns about car dealers! No disrespect !!! BUT these guys were 100%. I was overseas and the whole process was conducted via e mail! Adrian, Steve and Josh were so professional and attentive! Response was light speed and truthful. My best experience with a dealership ever!
Our experience was absolutely the very best , From the first phone conversation with Esteban Rua till the vehicle pick up day. The professional ism and competence was second to none . A truly great experience. Thank you
The team at Germain Toyota was exceedingly helpful and always professional. If you’re looking for a dealership that with a refined sales process that puts the customer at the center of what they do, go to Germain!
Gave me a great deal on my trade n. Honest approach with helping me find the right truck for my needs. I saved a good amount and had a great experience. Kris was my product specialist and was wonderful. This is my second car from this dealership. I would highly recommend.
Steve is new at car sales but was very easy to deal with. I was going out of town but was able to put a hold on the car until I got back. The whole deal considering what is going on in the marker was easy and fair to both seller and buyer. I would recommend Steve and am thinking he will be a good asset to their sales team.