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Check your VIN, find out whether anything is open, and book the repair. Safety recall work is performed at no charge.
Whether yours is affected, what the repair costs, and how to book it.
A vehicle identification number lookup is the only reliable answer. Yours is on the windshield plate on the driver's side, on the door jamb, and on your registration. Read it to us and we will check it on the phone.
Safety recall work is performed at no charge to the owner at an authorized Toyota dealer. That is what federal law requires of the manufacturer, not an offer. Where you bought the vehicle makes no difference.
When you call, ask the service department what your recall involves and how long it takes, rather than finding out after you arrive.
13315 Tamiami Trail N Naples, FL 34110
Toyota says a safety recall campaign is launched when it has determined that a defect which relates to motor vehicle safety, or a noncompliance with a Federal Motor Vehicle Safety Standard, exists in a vehicle. Federal law then requires the manufacturer to remedy it at no cost to the owner, and authorized dealers carry out the work. It is a legal obligation on Toyota rather than a courtesy.
A service campaign is different in kind. Toyota describes the issues a campaign covers as typically customer satisfaction initiatives. It is also handled at no cost under the campaign's own terms, and it is also worth doing promptly, but nobody needs to change their plans over one. Both show up in a VIN lookup.
The distinction matters because the urgency differs. Read the notice for any instruction about using the vehicle before the work is done. If your notice carries one, call rather than booking online.
Bring the letter if you have it. If you never received one, the VIN alone is enough.
If the job will take the day, ask about transport at the point of booking rather than on the morning. That is when arrangements can be made around the workshop's schedule.
If the technician finds something unrelated, you get told and you get an estimate. The recall work itself carries no charge, and no other work starts until you say so.
Work done here joins the service history we hold for the vehicle, which is what makes a complete record straightforward to produce later at trade-in, appraisal or certification.
Recall notices go to the address the state has on file for the vehicle. That works well for an owner who bought new, stayed put and kept their registration current. It works badly for a great many drivers in this market.
Seasonal residents get mail at an address they occupy for part of the year. Anyone who has moved within Collier County in the last few years may have a letter sitting at an old address. In each of those cases the vehicle can carry an open recall for months without the owner having any idea.
Which is why the VIN lookup is the answer rather than the mailbox. It is worth repeating once a year even when nothing has arrived. If you would rather not do it yourself, call the service department on (239) 301-3158 during opening hours, read us the number, and we will look it up while you wait.
No letter is not the same as no recall. The VIN is the only answer that counts.
If your question is not here, call the service department at (239) 301-3158 during opening hours.
Visit the Service CenterLook it up by VIN. The recall lookup on this site checks your vehicle identification number against Toyota's current list and tells you whether anything is open. The VIN is on a plate at the base of the windshield on the driver's side, on the driver's door jamb, and on your registration and insurance documents. You can also call the service department at (239) 301-3158 and read us the VIN, and we will check it while you are on the phone.
Nothing. Safety recall work is performed at no charge to the owner at an authorized Toyota dealer, and that is what federal law requires of the manufacturer rather than a discount anyone is offering you. It does not matter whether you bought the vehicle here or whether you are the first owner. If a separate repair is found while the car is with us, that is a different job with its own estimate, and nobody does that work without asking you first.
Toyota launches a safety recall campaign when it has determined that a vehicle has a defect which relates to motor vehicle safety, or does not comply with a Federal Motor Vehicle Safety Standard, and the repair is performed at no charge to the owner. A service campaign is, in Toyota's words, typically a customer satisfaction initiative, and the described service is also performed at no charge to the owner. Both are worth acting on promptly.
Yes. The letter is a notification, not a permission slip, and a VIN lookup is the reliable check. If the lookup shows something open, book it whether or not anything arrived in the mail.
It depends on the specific recall and on parts. When you call, ask the service department how long yours takes and, if a part has to come in first, how booking works.
Ask when you book, because it depends on the length of the job and on what is available that day. It is also worth asking whether yours can be done while you wait. For longer work, raise transport at the time of booking rather than on the morning you arrive, since that is when arrangements can actually be made. The rental center on site is a separate service with its own terms.
Any authorized Toyota dealer can perform recall work, anywhere in the country, and none of them can charge you for it. Coming here has one practical advantage: the work joins the service record we keep on your vehicle, which is what makes a full history straightforward to produce later when the car is traded, appraised or certified. If you are on the road when you find out, get it done wherever you are.
Read the notice itself, because recalls differ enormously in urgency. If your notice carries an instruction about using the vehicle before the work is done, follow it and call the service department at (239) 301-3158 rather than waiting for a routine appointment.
Start with a VIN lookup. If something is open, call the service department to book it and ask how long it takes.
Safety recall and service campaign repairs are performed at no charge to the vehicle owner at an authorized Toyota dealer under the terms of the applicable manufacturer program; eligibility is determined by vehicle identification number. Availability of parts and appointment times varies and is not guaranteed. Any repair outside the scope of an open recall or campaign is quoted separately and is not performed without your authorization. Recall information on this site comes from Toyota and is current as of the lookup; the National Highway Traffic Safety Administration also publishes recall information at nhtsa.gov. Advertised vehicle prices include the $1,188 dealer fee and the $389 electronic filing fee. Taxes and government fees, including tag, title and registration, are not included. Germain Toyota of Naples, 13315 Tamiami Trail N, Naples, FL 34110. Service (239) 301-3158.
